Resident records
Know who belongs to each unit—and what they can access
Connect owners, tenants, committee roles, unit details, apportionment, and permissions without maintaining separate lists for every task.
Explore resident accessFor UK resident-led blocks
Your block, organised.Your committee, in control.
Bring service charges, repairs, meetings and resident updates into one shared workspace. Less chasing. Easier handovers. For resident committees and owners managing their own buildings.
- 30-day free trial
- £9.50 per unit / month afterwards (no VAT)
- Direct Debit setup required
Our StairwellRWGood morning, Rowan
West Court Residents Association
Priority4
Items most likely to need a decision or reply.
1 high priority work item#2 Roof slipped slates and gutter review
UrgentMeeting in 1 dayRoof tender authority at 7:00 PM
3 overdue resident payments£2,175 overdue across payment schedules
UpcomingView all
Extraordinary General MeetingRoof tender authority · Tomorrow, 7:00 PM
2026 Annual General Meeting18 Aug 2026, 10:30 AM
Draft Summer Committee Meeting13 Sept 2026, 6:30 PM
Community updatesView all
Roof survey summary now available
The committee is reviewing quotes ahead of the AGM.
RW Rowan Wallace · 6 Jun 2026Bin store deep clean booked
Scheduled for Friday morning.
Building workView all
#2 Roof slipped slates and gutter reviewIn progressHigh
#5 North stair window draughtsOn holdMedium
#3 Lift door operator noiseIn progressMedium
Product overview
Run the block without running it from inboxes and spreadsheets
See what needs attention, understand who can act, and keep the evidence with the record it belongs to.
Follow a repair from first report to resident update
Committee work
Make each decision easy for the next committee to follow
Keep agendas, papers, attendance, repairs, quotes, documents, and outcomes attached to the work they explain.
Explore meetings and governanceFinance and documents
Answer questions without rebuilding the story from email
Trace service-charge balances, find supporting documents, and prepare controlled packs from one shared record.
Explore service-charge recordsFeature areas
Bring the work your committee already does under control
Start with the area causing the most friction. Every feature works from the same people, units, permissions, documents, and building history.
Meetings and governance
Keep agendas, papers, attendance, proxies, minutes, decisions, and company records connected.
View detailsBuilding records
Track works, quotes, certificates, insurance, assets, contractors, and the evidence behind each decision.
View detailsService charge records
Connect demands, payments, credits, bills, funds, bank activity, reports, and unit ledgers.
View detailsDocument library
Search file contents, filter by source, follow documents back to their records, and share evidence with control.
View detailsResident communication
Publish announcements, run discussions and polls, coordinate dates, and keep residents pointed to the right record.
View detailsResident access
Connect residents to units and roles while keeping finance, governance, and sensitive records appropriately controlled.
View detailsSetup and priorities
Use guided setup, dashboard priorities, invitations, notifications, controlled sharing, and exports to keep work moving.
View detailsHow it works
Turn the building into a useful workspace
Guided setup creates the block, unit, and permission structure first, so the committee starts with a workspace shaped around its building.
Start your free trial
Create your building workspace and save your progress as you move through guided setup.
Describe the building
Add the address, units, organisation details, committee role, and starter permissions.
Open the shared workspace
Invite residents, add existing records, and start with the work that needs attention.
Private block contextA shared place for committee records, building priorities, resident requests, and handover history.
Pricing
One plan, priced by the size of the block
Every current feature is included. The monthly subscription scales with the number of units, not the number of residents or committee members. A unit is one separately recorded home in the block, such as a flat or apartment.
- One shared workspace for the whole block
- All current product features
- Email support, ticket tracking, and help articles
- Committee, resident, unit, and permission records
- Finance, building work, meetings, documents, and communication
- 30-day free trial with Direct Debit setup through GoCardless
One plan
£9.50 per unit / month
no VAT
Count each separately recorded home as one unit.
For example, 10 units cost £95.00 per month.no VAT
- Direct Debit setup required
Control and continuity
Keep the context without giving everyone the same access
Shared records make the work easier to follow, while roles and permissions keep sensitive areas appropriately controlled.
Access that follows responsibility
Each workspace is isolated, while roles, permissions, and record ownership control access to sensitive information.
See access controlsRecords your committee can take with it
Permitted users can export members and units, meetings, works, events, communications, financial data, and document files.
Read the export termsPayment details stay with GoCardless
Bank details are entered directly into GoCardless's hosted verification flow rather than stored as complete bank credentials in Our Stairwell.
Review security measuresSupport that listens
Help with the product—and a way to help shape it
Support is included. Find an answer in the help centre, contact us when you need a person, and tell us when your committee needs the product to work differently.
Ask for help when you need it
Contact support by email or through the support centre. Your request is kept as a ticket, so you can follow its progress and return to the answer later.
Contact supportFind practical guidance
Use the knowledge base for step-by-step help with the product, or raise a ticket when your question needs a more specific answer.
Visit the help centreTell us how your committee works
If Our Stairwell does not fit the way your committee operates, tell us. We welcome feature requests and use real committee needs to guide improvements.
Share a feature requestQuestions before starting
What resident committees usually want to know
Who is Our Stairwell designed for?
Our Stairwell is for resident management companies, self-managed owners’ groups, including Scottish owners’ associations, and building-based residents’ associations coordinating shared property. Relevant workflows depend on the building’s country and management arrangement.
Is this for any residents’ association?
Our Stairwell focuses on resident-led management of shared buildings. General neighbourhood campaigns, social-landlord operations and professional management of client portfolios are outside its current scope. Residents set up and run the workspace, and can still hire outside advisers or contractors to help with their building.
What can residents see?
Access depends on each person’s unit, role, and permissions. Own-ledger access can be kept separate from full finance access, while committee and sensitive building records remain controlled.
What is included in the 30-day trial?
The trial includes the current product features and uses the same guided setup as a subscribed workspace. Direct Debit details are collected through GoCardless during setup.
How does pricing work?
There is one plan at £9.50 per unit per month (no VAT). A unit is one separately recorded home in the block, such as a flat or apartment. The subscription scales with the number of units rather than the number of resident or committee accounts.
Can the committee export its records?
Permitted users can export members, meetings, works, events, communications, financial records, and document bundles for local records or a future handover.
What if the product does not fit the way our committee works?
Contact us through the support centre or by email. We can help with the current product and welcome feature requests that show where resident-led committees need a better way to work. Requests are reviewed for future improvements, although submitting one does not guarantee a particular change or delivery date.
Ready when the committee is
Give your building one shared place to work
- 30-day free trial
- No subscription charge during the trial
- £9.50 per unit / month afterwards (no VAT)
- Direct Debit setup required